Excellence in Service – Be a Service Quality Coach
This course equips participants to be “ServCoaches” (Service Coaches). They will acquire knowledge and skills to identify service gaps and supervise staff in providing excellent customer care, handling difficult customers and winning over dissatisfied customers. As ServCoaches, they will be the role model for junior staff to lead and coach staff to address service challenges from different perspectives and that there is more than one right answer.
For training schedule, customized workshop and enquiries, please contact us
Excellence in Service – Developing Emotional Intelligence for Service Champions
This course equips participants to be “ServChamps”. They will acquire knowledge and skills to have greater self-awareness of their emotions, help them detect customer emotions and strengthen their capability to handle customers with greater empathy, thus improving the quality of service for customers.
For training schedule, customized workshop and enquiries, please contact us